I am having general problems accessing or buying form your website
If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system.
I am having general problems accessing or buying form your website
If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system.
I am having trouble with my shopping basket
Any item you add to your shopping bag will be reserved for you for two hours while you carry on shopping. After this time, items will be removed from your basket and other customers will be able to buy them.
If items are disappearing from your shopping bag within two hours, this may be because you are using your internet browser's 'back' button, rather than selecting one of the 'Continue shopping in...' links on the shopping bag page.
If you are still having problems, try deleting the cookies on your PC. All you need to do is go to the 'Tools' tab on your internet browser, select 'Internet Options', then choose 'Delete Cookies' and hit OK.
I can't sign into my account
When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.
If you can't remember your password, just type your email address in to the Forgotten your Password on the sign-in page, and we'll remind you what your password is.
You can change your password, main email address or any of your other details at any time just by signing in to My Account.
Please note that if you type in the wrong email address and/or password 3 times, you won't be able to log in again for half an hour.
I still can't sign into my account/empty shopping bag
Should you still be having problems logging into your account, or trouble with your shopping bag, then you may need to delete your cookies. Please note that if you have items in your bag or in the save for later section, please make a note of the product name/code as deleting your cookies could clear this history.
To delete your cookies in Mozilla Firefox please click here
To delete your cookies in Internet Explorer 8 please click here
To delete your cookies in Google Chrome please click here
To delete cookies in Safari (MacOS X) please click here
My Payment has been declined
Don't worry - This can happen for a number of reasons.
Try checking the details in your Celliana account to ensure that the card details such as the start date and card type are correct and your billing address is the same one the card is registered to.
If the problem persists, enter the details of another card and try. If you feel you are not getting anywhere then contact our Customer Care Team who will try to advise you further.
I have seen a product but it no longer seems to be in stock
Some of our most popular products will run out very quickly so you do need to be quick and purchase the item before someone else does. As we try to keep our products fresh, we add hundreds of new items every week so you might just find something similar to the one you were looking for.
Try browsing through our categories at the top of the web-page and then refine the type of item you are looking for by clicking on each of the sub-sections.
Alternatively, you can type in the product into our search facility [top middle of the Website] and we will find you everything related to your specific search.
