What information do we collect?
When you set up an account, place an order, enter any competition, promotion or prize draw or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will also require your credit/debit card details (except if you are paying via PayPal), when you are placing an order. Required information is identified by an asterisk.
What information do we collect?
When you set up an account, place an order, enter any competition, promotion or prize draw or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will also require your credit/debit card details (except if you are paying via PayPal), when you are placing an order. Required information is identified by an asterisk.
What do we use your information for?
We use your information for the following purposes:
- To serve website content to you.
- To handle orders, deliver products and process payments and refunds.
- To communicate with you about your orders.
- To update our records and generally maintain your account with us.
- If you contact us, we may keep a record of that correspondence and your contact details.
- For our statistical or survey purposes to improve this website and its services to you.
- To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
- If you consent, to notify you of products or special offers that may be of interest to you.
- To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.
How secure is my payment?
We're working with Visa and MasterCard to make shopping online with a credit card even safer, and to
help protect your card against unauthorised use, just like Chip and Pin does.
If your bank or card issuer is already part of this scheme, you may have already seen the Verified by Visa
or MasterCard SecureCode page when shopping online.
If your bank hasn't yet introduced these measures, here's what you need to know:
- Shop online with added security and peace of mind.
- Your password will be linked to your card, not your computer.
- This will help prevent unauthorised purchases.
When you reach the checkout at Celliana , you can register for Verified by Visa or MasterCard SecureCode. Just sign up using the on-screen prompts, create a password, and continue shopping. You only have to sign up once, and can then use your password for any future online purchases.
Alternatively, you can contact your bank directly for more information.
Please note that if you choose not to register during your order today, we may need to ask you for an alternative payment method to complete your purchase.
How do we protect your information?
- Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.
- We may vary this in the future if we feel you will benefit from greater security whilst using our site.
- We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.
